Privacy Policy

We collect information to provide and improve the Service. The types of information we collect include:

a. Information you provide to us

• Contact details such as your first name, last name, email address, and phone number when you request a callback, verify your identity, or contact a practitioner.
• Assessment responses — the answers you provide to psychological self-assessment questionnaires, which are used solely to generate your personal report.
• Communications — the content of any messages, support requests, or feedback you send to us.
• Practitioner and organisation account data — if you are a mental health practitioner or organisation, the registration and profile information you supply to operate your account.

b. Information collected automatically

• Usage and device data such as IP address, browser type, device identifiers, pages viewed, referring pages, and the dates and times of your visits.
• Cookies and similar technologies used to operate the Service, remember your preferences, and understand how the Service is used. See Section 7 for details.

c. Information from third parties

If you choose to sign in with, or connect, a third-party service such as LinkedIn, we may receive information from that service in accordance with its policies and the permissions you grant. See Section 6 for details.

You can take most assessments as a guest without creating an account. We ask for personal contact details only when you choose to request a call from a practitioner or otherwise interact with our professional network.

We use the information we collect to:

• Provide, operate, maintain, and improve the Service;
• Generate your personalised assessment report and, where you request it, facilitate a connection with a qualified practitioner;
• Verify your identity (for example, by sending a one-time password to your email) and secure your account;
• Respond to your enquiries, provide customer support, and send you service-related communications;
• Understand usage trends and improve the safety, functionality, and content of the Service;
• Detect, prevent, and address fraud, abuse, security incidents, and other harmful activity; and
• Comply with legal obligations and enforce our terms and policies.

We process your personal information only where we have a lawful basis to do so, including your consent, the performance of a contract with you, our legitimate interests in operating the Service, and compliance with legal obligations.

We do not sell your personal information, and we do not share your assessment responses with third parties for their own marketing purposes. We may share information only in the limited circumstances described below:

• With practitioners you choose to contact — when you request a callback, we share the contact details and relevant assessment context necessary for that practitioner to respond to you.
• Service providers — with trusted vendors who process data on our behalf (for example, hosting, database, email delivery, and analytics providers) under contractual obligations to protect your information and use it only to provide services to us.
• Legal and safety — when required to comply with applicable law, regulation, legal process, or an enforceable governmental request, or to protect the rights, property, or safety of AchhiLife, our users, or the public.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.
• With your consent — for any other purpose disclosed to you at the time we collect the information.

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, including to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete it or to anonymise it so it can no longer be associated with you. You may request deletion of your information at any time as described in Section 8.

We implement appropriate technical and organisational measures designed to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption in transit, access controls, and secure infrastructure. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

The Service may integrate with third-party platforms, including LinkedIn, to enable features such as authentication (“Sign in with LinkedIn”), sharing, or professional networking functionality.

• When you connect your LinkedIn account, we may receive information you have authorised LinkedIn to share with us, such as your name, profile photo, email address, and public profile information.
• We use information obtained through LinkedIn solely to provide the features you have requested, such as creating or authenticating your account and personalising your experience.
• We handle all data received through LinkedIn’s APIs in accordance with this Privacy Policy, the LinkedIn API Terms of Use, and the LinkedIn Platform policies. We do not use LinkedIn data for any purpose that is inconsistent with those terms, and we do not transfer or sell LinkedIn data to third parties for advertising or resale.
• You can disconnect a LinkedIn connection at any time and may revoke AchhiLife’s access from within your LinkedIn account settings.

Your use of LinkedIn is also governed by LinkedIn’s own Privacy Policy and terms. We encourage you to review them. We are not responsible for the privacy practices of third-party platforms.

We use cookies and similar technologies to operate the Service, remember your preferences (such as your selected language), maintain session security, and understand how the Service is used. You can control or disable cookies through your browser settings, although some features of the Service may not function properly without them.

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information;
• Object to or restrict certain processing of your information;
• Withdraw consent where processing is based on consent; and
• Request a copy of your information in a portable format.

To exercise any of these rights, please contact us at achhilife.in@gmail.com. We will respond to your request in accordance with applicable law. You may also opt out of non-essential communications at any time by following the unsubscribe instructions included in those messages.

The Service is not directed to children under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete such information.

AchhiLife operates from India, and your information may be processed and stored in India or in other countries where we or our service providers operate. Where we transfer personal information across borders, we take appropriate steps to ensure that it continues to be protected in accordance with this Policy and applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (India) and, where relevant, the EU General Data Protection Regulation (GDPR).

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, provide additional notice. We encourage you to review this Policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at: